P H O T O N

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Terms of Services

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Terms & Conditions

1. Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our services.

2. Service Description

We provide email delivery services. Our services are subject to change without notice.

3. User Obligations

When utilizing Photon Console's SMTP relay and API services, you agree to adhere to industry email standards, privacy laws, and sender requirements:

  • You agree to use our services lawfully, ethically, and in full compliance with CAN-SPAM, GDPR, and applicable telecommunication regulations.
  • You agree not to use our services for sending unsolicited commercial emails (spam), phishing, fraud, or distributing malware.
  • You agree to maintain accurate account and sender domain information (including valid SPF, DKIM, and DMARC DNS records).
  • You agree to promptly honor recipient unsubscription requests and maintain active suppression lists.
4. Intellectual Property

All intellectual property rights in our services, including but not limited to trademarks, copyrights, and patents, are owned by us or our licensors.

5. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

6. Termination

We may terminate your access to our services at any time, with or without notice, for any reason.

7. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the applicable laws of India. Any legal action or proceeding arising under these terms shall be subject to the exclusive jurisdiction of the competent courts.

Privacy Policy

PhotonConsole is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

Information We Collect:

We may collect the following personal information:

  • Personal Information: Name, email address, phone number, and billing information.
  • Usage Data: Information about your interaction with our services, including IP address, browser type, device information, and usage patterns.
  • Payment Information: Credit card or other payment information.
How We Use Your Information:

We may use your personal information for the following purposes:

  • Providing Services: To deliver our email delivery services and fulfill your requests.
  • Account Creation and Management: To create and manage your account.
  • Billing and Payments: To process payments, issue invoices, and manage billing.
  • Customer Support: To respond to your inquiries and provide support.
  • Improving Our Services: To analyze usage data and improve our services.
  • Marketing and Communication: To send you promotional materials, newsletters, and other communications.
  • Security and Fraud Prevention: To protect our services and detect and prevent fraud.
  • Legal Compliance: To comply with legal obligations and law enforcement requests.
Sharing Your Information:

We may share your personal information with:

  • Service Providers: Third-party service providers who assist us in delivering our services, such as payment processors, email delivery providers, and data analytics providers.
  • Legal Authorities: To comply with legal obligations or law enforcement requests.
Data Security:

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Data Encryption: Encrypting sensitive data, such as payment information.
  • Access Controls: Limiting access to personal information to authorized personnel.
  • Regular Security Audits: Conducting regular security assessments to identify and address vulnerabilities.
  • Incident Response Plans: Having plans in place to respond to security incidents.
Your Rights:

Depending on applicable laws and regulations, you may have the following rights:

  • Access: The right to access and review your personal information.
  • Correction: The right to correct any inaccuracies in your personal information.
  • Erasure: The right to request the deletion of your personal information.
  • Restriction: The right to restrict the processing of your personal information.
  • Data Portability: The right to receive your personal information in a portable format.
  • Objection: The right to object to the processing of your personal information.
Children's Privacy:

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any significant changes.

Contact Us Regarding Privacy:

If you have any questions, concerns, or data access requests regarding our Privacy Policy or data handling practices, please contact our compliance desk at support@photonconsole.com.

Data Retention & Security Safeguards:
  • Message Transmission Logs: Transient delivery logs (timestamps, recipient domain, response codes) are retained for 30 days for debugging and deliverability telemetry, after which they are purged.
  • Suppression Data: Unsubscribe and bounce records are securely maintained in your account to prevent accidental re-sending.
  • Encryption: All email transmissions through our SMTP relay support mandatory TLS 1.2/1.3 encryption in transit.
  • Data Subject Rights: You may request account deletion, data extraction, or log reviews at any time through our verified support channel.

Acceptable Use Policy (AUP)

1. Prohibited Uses

You agree not to use our services for any of the following:

  • Sending spam or unsolicited email
  • Phishing or other fraudulent activities
  • Hacking or unauthorized access to systems or networks
  • Distributing malware or viruses
  • Violating copyright or trademark laws
  • Sending obscene or offensive content
2. Email Content

You agree to comply with all applicable laws and regulations regarding email content. You must obtain necessary permissions and consents before sending email.

3. Email Sending Practices

You agree to follow best practices for email sending, including using accurate sender information, honoring unsubscribe requests, and avoiding excessive sending rates.

4. Security

You agree to take reasonable steps to protect your account information and prevent unauthorized access.

5. Compliance

You agree to comply with all applicable laws and regulations, including CAN-SPAM, GDPR, and other relevant laws.

6. Enforcement

We actively monitor relay queue behavior, delivery reputation scores, and complaint rates. Photon Console reserves the right to immediately suspend or terminate any sending account that violates this Acceptable Use Policy, generates excessive spam complaints, or degrades our shared IP reputation.

Abuse & Anti-Spam Policy

Photon Console enforces a Zero-Tolerance Spam Policy. Our SMTP infrastructure is built exclusively for permission-based transactional and relationship communications. All senders must strictly comply with the following standards:

  • Permission-Based Sending Only: All recipient email addresses must be collected via confirmed opt-in or active business relationships. The use of purchased, rented, scraped, or third-party mailing lists is strictly prohibited and results in instant account termination.
  • Reputation & Complaint Thresholds: Senders must maintain a spam complaint rate below 0.10% (1 complaint per 1,000 sent emails) and a hard bounce rate below 5%. Exceeding these thresholds triggers automated rate limiting and immediate compliance review.
  • Mandatory Identification & Unsubscribe: Every non-transactional email must include a clear, working one-click unsubscribe mechanism and a valid sender name and physical address. Unsubscribe requests must be processed instantaneously.
  • Prohibited Content: Phishing, fraudulent offers, deceptive subject lines, multi-level marketing (MLM), unlicensed financial schemes, and malicious attachments are completely banned.
  • Reporting Abuse: If you receive unsolicited email originating from our network, please report it immediately with complete email headers to abuse@photonconsole.com.

Refund & Billing Policy

Photon Console operates on a transparent Pay-Per-Use billing model designed to give senders total flexibility without long-term contracts:

  • Monthly Usage Invoicing: Your monthly bill is computed strictly based on verified emails dispatched through your account during the preceding month at our standard rate ($0.50 per 1,000 emails, with the first 5,000 emails per month free). Bills are generated on the 3rd of each calendar month.
  • 7-Day Payment Grace Period: Invoices are accompanied by a 7-day payment window to settle charges conveniently via supported payment methods (Credit/Debit Card, Net Banking, or Bank Wire).
  • Billing Disputes: If you believe an invoice contains a metering discrepancy, notify our billing team at support@photonconsole.com within 30 days of invoice generation. Validated discrepancies will be credited toward your next billing cycle.
  • Refunds for Pre-payments: Any unused pre-paid wallet credits or overpayments can be refunded to the original payment source upon written request, less applicable transaction processing fees. Dispatched email usage is non-refundable.
  • Service Outages: In the unlikely event of verified infrastructure unavailability exceeding our SLA commitment, account holders may receive service credits proportional to the downtime.